HOW DO YOU ACCEPT PAYMENT?
- INTERAC EMAIL TRANSFER
HOW DO I PAY?
After placing your order, you will recieve an email from us with instructions on how to pay.
WHERE DO YOU SHIP?
We provide Canadian Domestic Service. Products will be mailed only inside Canada. Under no circumstances an exception will be made to this rule.
WHERE DO YOU SHIP FROM?
We ship from Canada. No customs hassle. Delivery's 100% guaranteed.
WHAT TYPE OF MAIL DO YOU USE AND HOW MUCH DO YOU CHARGE FOR SHIPPING?
$25 flat rate Canada Post Xpress (free on orders over $400). Transit time is 1-3 business days.
$50 flat rate Canada Post Priority (next business day to all major cities, 2 business days elsewhere). Priority Post shipping is free on orders over $2000.
DO YOU PROVIDE A TRACKING NUMBER?
Yes. The same day your order ships, you will get an automated email with your tracking number.
WHY IS MY TRACKING NUMBER NOT SHOWING ONLINE?
Canadapost.ca tracking system doesn't work in real time. After the package is dropped off, it could take up to 12 hours before your tracking number appears online.
BY MISTAKE I GAVE YOU A WRONG MAILING ADDRESS. WHAT HAPPENS NOW?
If you provided us with a wrong or incomplete mailing address we will not be able to retrieve your package. Please double check your mailing address before ordering. We will not be responsible for your mistake. If the package is sent back to sender it's lost. We use a fake return address.
WHAT IS YOUR TURNAROUND TIME?
Orders ship next business day after your payment clears. Sometimes the same day. Please note we do not ship or pick up payments on weekends.
I HAVE AN ISSUE TO TAKE UP WITH YOU. WHAT SHOULD I DO?
EMAIL US FIRST. If you have an issue, give us a chance to rectify it.
We'll be happy to answer any of your additioanl questions. Email us via the CONTACT US form or directly at firstname.lastname@example.org